Please note that we are not responsible for the problems
that are encountered due to you not reading the notice before purchase order.
Returns & Exchanges
- We cannot exchange and refund the customized products.
- We cannot exchange and refund products which get wrinkles or creases when wearing them.
- There may be somewhat differences in color because we color the leather by hand through the following process like tanning, two-tones, calf, burning. Thus, we cannot exchange and refund products for this reason.
- We cannot exchange and refund products for change of mind.
- Except customized products, we can exchange the products without wrinkles and creases one time.
- When your shoes get wet, dry in well-ventilated shade, avoiding direct sunlight, fire, and hot air.
- Use a dry towel or soft cloth to clean your shoes.
- Beware that light-colored shoes can be stained by clothes worn for a long time.
- Beware that your socks or clothes can be stained with color of the leather by friction and absorption of sweat because the lining used in our shoes is made of genuine leather which is well-breathable and well-absorbent.
- Beware that the shape of your shoes can be changed if they are contacted by oil.
- When your shoes have a lot of wear and tear outsole, avoid wearing them excessively. They might be slippery.
- Avoid leaving your shoes in the place with high-temperatures and high humidity, and the outside with low-temperatures.
We accept the following forms of payment: - Credit Card - Visa - MasterCard - American Express - Discover - PayPal
Shipping Method : Parcel Service
Shipping Area : A Region.
Shipping Cost : International Shipping Fee
Shipping Time : 2 - 14 days
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
If you have any further question, feel free to ask. (Contact : firstname.lastname@example.org)
Corporate Name (Company Name) : SONSHINBAL CEO (Name) : Yoo Dae-hoBusiness Registration No.: [110-19-12862]E-commerce Permit 제 2012-서울은평-0496호[사업자정보확인] Phone : +82-02-354-7406Address : 120836 서울특별시 서대문구 연희로2안길 2 손신발가게 Personal Information Manager: Yoo Dae-ho(email@example.com) Contact firstname.lastname@example.org for more information.